Question

Incorrect colour handset

  • 20 April 2022
  • 1 reply
  • 38 views
G
Rank

Hi,

I have just ordered a pay monthly contract and noticed within the confirmation email that it’s not the colour I had selected/chosen.

I am not an ID Mobile customer yet and don’t have a phone number or ID to use for live chat or phone help login.

How do I go about changing the colour of the handset please?

Thanks

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1 reply

andewhite
Rank
Userlevel 8
Badge +9

Hello @Giovanna,

You could try calling the support team on ‪020 7xxx xxxx.

Their lines are open Monday-Friday 9am - 7pm, and Saturday 9am - 5.30pm.

Otherwise try sending iD a private message (PM) using facebook or twitter.

On social media, it’s best to contact iD Mobile between 9am - 6pm - that way you can PM with a real person.

Have your order number handy - good luck!

 

 

 

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