Question

Incorrect PAC code issued

  • 23 December 2023
  • 3 replies
  • 16 views
A
Rank

Hello!

 

I have recently requested a PAC Code from ID Mobile however, the PAC code I have recieved is invalid and can’t be accepted by my new provider.

 

Is there anyway this can be resolved?

 

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @aic69420 

 

Have you requested a cancellation after having requested the PAC code?

 

If so, the cancellation would cancel the PAC code, only either a PAC code or a disconnection request can exist at a time, not both.

 

Please let us know if you’re still having issues so we can get in touch and take a look.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi!, I haven’t requested a cancellation at all. I’ve just requested the PAC code directly from the my account dashboard yet still have issues as I keep getting that the code is invalid from multiple providers.

Tom
Rank
Userlevel 7
Badge +4

Hi @aic69420 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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