Question

increased bill

David Lloyd Thomas
Rank

Please can you tell me why this month's bill is £5 more without any out of inclusive minutes, text or days usage. Thanks

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you looked through the itemised billing details in your PDF copy of your latest iD Mobile bill @David Lloyd Thomas?

Any out-of-plan charges will appear there, assuming your iD account doesn’t have a £0 bill cap.

Otherwise, your iD contract could be subject to the annual CPI + 3.9% or RPI uplift clause. There are more details online at: 

 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @David Lloyd Thomas 

 

I’d recommend the above from @andewhite, double check the bill itself visible in the emails we send or in the iD Mobile app/website to see what the extra charge might be for.

 

How much is your bill usually and how much has it been this time?

 

Tom

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