Question

Issue with DD and changing plan

  • 13 April 2022
  • 1 reply
  • 30 views
Z
Rank

Hi, I want to change my plan. It seems my Direct Debit has been cancelled (a couple of payments bounced I think) I paid all debt on the account. I click on change plan, it says i cant because i have no direct debit set up so i click to set one up but then get a message saying i cant set up a direct debit because I have a balance of £0.00 on the account. Can someone contact me so that I can get a direct debit set up most importantly and then so I can look at what plans I could change to please?

 

Thanks,

 

Zoe

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1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @ZoZo85, I’d recommend speaking to the Live Chat, Facebook or Twitter teams, as they’ll be able to troubleshoot more quickly and raise a ticket for you if necessary.

 

Thank you,

Rory

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