Question

Issue with receiving calls since bringing my number over from another network.

  • 8 November 2023
  • 2 replies
  • 31 views
O
Rank

Hi Guys, 

I am new to ID after coming across from Vodafone. I have just had my number swapped this weekend but people are telling me that they can’t contact me and there is an error message. Please can anyone help?

Many thanks,

Oliver.

2 replies

andewhite
Rank
Userlevel 8
Badge +9

I’d recommend using the iD live chat service, and talking to a customer service agent online about your switch to iD @Oliver Mills - the agents work until 8pm on weekdays.

Start chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser). 

  

Tom
Rank
Userlevel 7
Badge +4

Hi @Oliver Mills 

 

I’m sorry to hear this, is this via SMS or via calling?

 

Is your phone number correct in your device settings?

 

Tom

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