Question

issues keeping my old number PAC ERROR

  • 16 May 2023
  • 5 replies
  • 70 views
J
Rank
Userlevel 1

I have seen is a common issue around the community. 
 

I am following the step to step process to keep my old number (PAC, ID number, old number and transaction number) but there is no chance I am getting through it. I have seen some people managed by writing CAPITAL their name. It didn’t work for me

 

any suggestions?

This topic has been closed for comments

5 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’re trying to do this while signed-in to your “My iD Account” online, make sure you’ve completed the  online profile in your iD account. 

You could also get this error if your PAC has been given to iD already @Joele. 

Otherwise get assistance submitting your PAC by contacting iD privately using Facebook Messenger, or on Twitter using a direct message.

The support teams work until 8pm on weekdays.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Joele 

 

Have you made sure the transaction number you’re using begins with a “4”?

 

Did you submit your PAC number to us during the purchase?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Hi @Tom yes, I submitted my pac on the day of purchase. And yes the transition number I used is starting with 4. Also I can see ,on the confirmation email purchase, that my number will be active from the 17/05. Might be it?  

Tom
Rank
Userlevel 7
Badge +4

Hi @Joele 

 

If you’ve submitted your PAC on the day of purchase there’s no need to submit it again, your port will take place between 8am and 10pm on the selected date.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

@Joele has subsequently reported this as all sorted in the following topic.

 

Terms & Conditions
Why iD Mobile?