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Issues porting number across

  • 20 March 2024
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Simmy
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Requested number port from EE to ID to be done today ( wednesday 20th )
Got an SMS on the new sim card saying it has been done.
However, the old sim card ( EE ) is still active and the speeds are dismal ( on the new ID simcard), at about 5mb to 12mb ( speedtest ) I would ususally get about 50mb on EE

I've checked on the website which says 4G is available here on their network ( I live in an urban area )

Any advice ? As it seems difficult getting through to an actual person at ID. Phone is an iPhone 11

Thanks

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Best answer by Lauren 23 March 2024, 11:24

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Lauren
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Userlevel 4
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Hi @Simmy, welcome to the community! 

From what you’ve described, this sounds like a split port in which the number has ported over to iD but the old SIM card is still active.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

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