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ive just joined but sim still not here

  • 26 October 2023
  • 4 replies
  • 39 views
M
Rank

Hi

ive just joined and two days ago was told sim would be with me next day. Stupidly I cancelled my old contract and it’s still not here and I need my phone as I’m about to go to hospital and I need it .

im happy to cancel contract and go with someone else if sending sim is a problem- also live chat is impossible to access so that’s a concern 

thanks

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Best answer by andewhite 26 October 2023, 16:55

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Hey @Modoop, iD Mobile advise that your SIM card usually takes 2-3 working days for delivery, from the date of dispatch.

The date of dispatch is normally the same day as the order complete email, which iD usually send new customers.

 

M
Rank

It says “Great news! Your order's now on its way and our delivery partner should be in touch with your delivery and tracking information shortly. ” 2 days ago and not had any tracking or email?

andewhite
Rank
Userlevel 8
Badge +9

It says “Great news! Your order's now on its way and our delivery partner should be in touch with your delivery and tracking information shortly. ” 2 days ago and not had any tracking or email?

Perhaps that’s because iD send out SIM cards using Royal Mail, and without using any tracking options. 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Modoop,

Welcome to the Community!

We send our SIM card orders without tracking.

We would advise that you allow 5 working days for the SIM to be delivered.

If you don’t have the SIM after this time, please get in touch with us.

 

Kash

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