Because IDmobile take payment in advance, when I reached the end of my contract and switched to a sim only contract they owed me money. My monthly billed showed a negative amount and said that the direct debit would happen yesterday, but it hasn’t.
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I guess mistakes can happen
If you need your credit balance in a hurry
Alternatively, hang on here until someone from iD responds to your post - iD staff read forum posts once a day, but sometimes less frequently.
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