Because IDmobile take payment in advance, when I reached the end of my contract and switched to a sim only contract they owed me money. My monthly billed showed a negative amount and said that the direct debit would happen yesterday, but it hasn’t.
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Userlevel 8
+9
I guess mistakes can happen
If you need your credit balance in a hurry
Alternatively, hang on here until someone from iD responds to your post - iD staff read forum posts once a day, but sometimes less frequently.
Userlevel 7
+4
Hi
Have you kept your direct debit open or has it been cancelled?
Please let us know if you need any further assistance on this so we can get in touch and take a look.
Tom
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