Question

Live Chat not working NO WAY TO CONTACT ID

  • 29 April 2024
  • 3 replies
  • 99 views

I literally have no way of contacting id and my phone has been off for 2 days of which I obviously need the use of.

I have no way to contact I’d, I have no idea why its off all my payments are upto date and it says everything thing is working.

GOD SOMEONE PLEASE HELP THIS IS A JOKE


3 replies

before you ask yes I have tried social media

Userlevel 8
Badge +9

Perhaps your iD account has been blocked or suspended for some reason, @joe norman

When Live Chat doesn’t seem to work, sometimes the following helps: 

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / in-private window in your web browser

The iD Mobile chatbot works 24/7, and the advisers work until 8pm on weekdays.

 

Userlevel 8
Badge +4

Hi @joe norman 

 

What happened when you contacted social media?

 

Have you tried the Live Chat as suggested above?

 

Tom

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Why iD Mobile?