Is this a good network ? Never heard of them
before , looking to switch over from Voda phone , I’m finding no customer service number is that a problem ?
is anyone having any problems with them
Is this a good network ? Never heard of them
before , looking to switch over from Voda phone , I’m finding no customer service number is that a problem ?
is anyone having any problems with them
Hi
Welcome to the Community!
iD Mobile don’t have a telephony Customer Service Team as all of our support is online based.
You can check the level of coverage that we provide in your area HERE.
If there is anything that we can help with please let us know and we can advise further.
Kash
Hi
If you purchase directly from us we offer a 30 day returns period.
This will allow you test the network and coverage, if you aren’t fully happy you can always look at returning it back to us within the returns period.
Kash
Thanks
Hi
We’d be happy to look into those, however each case is individual and a return would always need to be done via the vendor purchased, which does cause some confusion as we do have customers who purchase from Mobiles.co.uk (For example) and attempt a return via iD Mobile.
Purchases made in a Currys store would have a 14 days cooling off period and can return on the basis they’re unhappy with the coverage.
Purchases made online can be returned within 30 days of purchase by contacting the vendor the order was made from.
Tom
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