Ĺost mobile data when roaming

  • 11 February 2024
  • 6 replies
  • 58 views

How do i get data roaming working when I have the following error message, "You have lost mobile data because you left your home network with data roaming turned off :


6 replies

Userlevel 8
Badge +9

Have you checked the mobile data roaming settings on your handset, @Andrew Ward

From your post, it sounds like data roaming is OFF on your handset.  

Ii is off, you're right @andewhite but also greyed out so that I can't turn it on. I've tried restarting the phone with no luck there either.

Its a Samsung S10+ I don't know if its a Samsung/Android thing that disables the option if you leave your home country with roaming switched off

Userlevel 8
Badge +9

What do Samsung say, @Andrew Ward?

Userlevel 7
Badge +7

Hi @Andrew Ward,

Welcome to the Community!

Is roaming enabled on your iD Mobile account?

It may be worth resetting your network settings or restarting to see if that gives you the option to enable it.

 

Kash

Thanks @Kash It is enabled on the IDMobile app and I did reset all the settings on the phone and restart but to no avail 😔

Userlevel 7
Badge +4

Hi @Andrew Ward 

 

It may be worth contacting Samsung directly to see if they’re aware of a setting that would stop the enabling/disabling of the mobile data, it’s also worth checking your iD Mobile app/website to ensure everything that needs to be enabled is, however this shouldn’t be stopping the device from accessing the toggle.

 

https://www.idmobile.co.uk/help-and-advice/roaming-advice

 

Tom

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Why iD Mobile?