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lost sim - need replacement urgently

  • 15 September 2023
  • 5 replies
  • 379 views
Jocelyn Brett
Rank
Userlevel 1

The customer service is awful - I have never been able to chat to anyone. I just need to order another sim card please help. 

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Best answer by andewhite 15 September 2023, 21:53

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5 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @my_phone_no 

 

There used to be a £5 charge, however now they are free to collect and have delivered.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Are the cards at currys free now? I remember having to pay £5 unless they were posted home! Thanks

WelshPaul
Rank
Userlevel 8
Badge +6

There is no longer a £5 charge when picking up a replacement SIM card from your local curry’s store.

andewhite
Rank
Userlevel 8
Badge +9

Hey @Jocelyn Brett, you can actually get a free replacement iD SIM card from any branch of Currys. 

Replacement SIM cards aren’t activated, so you need to do that from your iD account online.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Jocelyn Brett,

Welcome to the Community!

Just checking if you still require assistance?

If you still require assistance, please let us know and we can help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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