What started out as a simple upgrade quickly turned into a nightmare, since having the handset(s23 ultra) I was promised unlimited data for 2 years as a loyal customer.
I have been in touch with the company about the mis-selling of the contract, and was told that my returns period would be put on hold pending the initial response to first complaint in regards to this.
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Since then my loyalty addon has been removed from my account, and today I cannot use mobile data at all.
So now I'm paying for unlimited everything and receiving zero data.
It surmounts to fraud and should entitle me to leave penalty free.
I expect you to honour that.