Question

Missed delivery of Phone and Sim

  • 17 April 2023
  • 7 replies
  • 96 views
E
Rank

Missed my dpd delivery(although was in!), now says my delivery has returned to sender. I’m unable to contact dpd/ ID mobile or currys to ask what are my options, or what happens next with my delivery. Also, unable to receive any texts or calls due to the plan having started and no sim card.

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

I think this scenario is covered online at https://www.idmobile.co.uk/help-and-advice/product-delivery.

Good luck @Elis Bedwyr. 

E
Rank

Not really containing much answers unfortunately. But thanks 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Elis Bedwyr, you should be able to get online assistance from the iD social media customer support team by using Facebook (with Messenger), or Twitter (by DM).

The iD agents work until 8pm on weekdays (and 6pm at weekends). 

It might be a few days or more before anyone from iD Mobile reads your forum post - good luck though.

Tom
Rank
Userlevel 7
Badge +4

Hi @Elis Bedwyr 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi I’ve had the same problem, I can’t contact any one soo is there anything that can be done because my number transferred to that phone now and I can’t call or text 

andewhite
Rank
Userlevel 8
Badge +9

Hi I’ve had the same problem, I can’t contact any one soo is there anything that can be done because my number transferred to that phone now and I can’t call or text 

Okay @ariif01, there’s online assistance available from the iD social media customer support team by using Facebook (with Messenger), or Twitter (by DM).

The iD agents work until 8pm on weekdays (and 6pm at weekends). 

Bear in mind that responses, by iD staff, to member posts in this forum can take a few days, sometimes longer @ariif01 - anyway hope you get your phone + SIM soon.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @ariif01,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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