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missold new phone.. not discussed sim only

I was phoned by Carphone warehouse and he told me I could save £2 per month and get a new phone.

He didn't offer me a sim only plan. I am happy with my current phone.

He was pushy and clearly after a sale. The phone arrived the next day but there has been no answer on the number on the order form.

My son-in-law has an ID mobile sim only package that is £6 per month.

I am 83 and hard of hearing. I feel he pressured me to do what he wanted and not what is best for me.

Very poor service.

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Best answer by WelshPaul 7 May 2022, 21:18

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Userlevel 8

+6

You have a cooling off period. If you have buyer's remorse, cancel the upgrade and return the phone.

Userlevel 5

+6

Hi @Bmcoops6, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thank you,

Rory

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