mobile

  • 28 April 2024
  • 8 replies
  • 91 views
C
Rank

Hi I can't make calls without being connected to WiFi 

8 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Chris247,

Welcome to the Community!

What happens when you try and call whilst Wi-Fi is off?

Please can you test the SIM in another handset?

Are you having any issues with SMS and data?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

I tried to make a phone call last night while I was out of the house. It said no network connection. I did have my mobile data turned on.

I have tried my sim in my old Huawei p20 lite and it works perfectly. 

I also tried my late husbands sim in my Samsung Galaxy a52s phone and that did not work either. I’ve really just noticed my problems since the ID app was updated. I really do need my phone as I’m 66 years old with COPD and HEART ISSUES.  So I need to be able to contact my family or doctors if I’m not well. 

@Chris247

andewhite
Rank
Userlevel 8
Badge +9

Does your late husband’s SIM work in your old Huawei P20 Lite, @Chris247? 

The ‘new’ iD app should not be inhibiting anyone’s ability to make & receive calls, nor send & receive text messages.

Perhaps in your circumstances, @Chris247, it’s worth looking at the “Accessibility on iD Mobile” page on the iD website.

Check online at https://www.idmobile.co.uk/legal/accessibility - there’s vulnerable customer information.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Chris247,

Please can you let us know if you require assistance and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Christine Keith Naunton
Rank

yes I do need help

Tom
Rank
Userlevel 8
Badge +4

Hi @Christine Keith Naunton 

 

Could you let us know what you need assistance with?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Christine Keith Naunton
Rank

I have taken my phone to Curry’s and the settings are all ok. But there is a problem with my phone so it has been sent off for repair.

Thanks Christine Naunton

Tom
Rank
Userlevel 8
Badge +4

Hi @Christine Keith Naunton 

 

Glad to hear the team in Currys were able to assist in this case.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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