Over the last few days my mobile data has stopped working. I have no access to internet etc unless connected to WiFi. I have unlimited data account and signal seems fine.
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Userlevel 8
+9
Hello
Have you turned off mobile data in the Settings on your handset my mistake?
If not, then perhaps there’s a network issue/problem in your area, which you can check on by going to the following page:
http://www.three.co.uk/support/network_and_coverage/network_support
Anyway, good luck.
Thanks, no mobile data is switched on. I can access browser but the says cannot connect to server. No access to other apps such ad Instagram.
Userlevel 8
+9
Okay
http://www.three.co.uk/support/network_and_coverage/network_support
Anyway, good luck.
Thanks for the link. It all seems fine. I'll need to try something else.
Userlevel 8
+9
Okay
You may have run out of data on your contract SIM or PAYG SIM - have you checked you still have an allowance for data?
Good luck.
It's an unlimited account. I checked with the automated service. Thanks.
Userlevel 8
+9
It's an unlimited account. I checked with the automated service. Thanks.
Unlimited accounts are subject to the iD “Fair Use Policy” - is it possible you’ve broken a rule in this policy, causing your mobile data to be blocked?
EDIT: this is incorrect, see below
Thanks. I appreciate your help. Do you know what the limit is? Cheers.
Userlevel 8
+9
Thanks. I appreciate your help. Do you know what the limit is? Cheers.
Sorry I don’t know - you’ll need to ask iD Mobile.
Good luck.
Userlevel 7
+10
It's an unlimited account. I checked with the automated service. Thanks.
Unlimited accounts are subject to the iD “Fair Use Policy” - is it possible you’ve broken a rule in this policy, causing your mobile data to be blocked?
Hello
Unlimited accounts are not subject to the Fair Usage Policy.
The Fair Usage Policy only applies to EU Roaming and is not applicable to UK usage.
Info on that is here: https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy
Have you recently updated your phone at all?
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