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Moving abroad (to Europe) for two years

  • 22 January 2023
  • 6 replies
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A
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I am moving abroad (within Europe) for two years, because of family matters.  Can I carry on using the IDMobile plan that I have (which is the £20 per month) during that time?  Would I need to pay more for using the plan in Europe?  Thanks a lot.

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Best answer by Mohammed 23 January 2023, 14:17

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Mohammed
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Userlevel 7
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Hey @anagerbera2014,

We don’t provide services for permanently moving abroad so you would incur a surcharge on usage past the fair usage period.

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

 

In this instance, you may be best off cancelling via 30-days notice.

Let us know if you need any help or have any questions.

 

Mohammed

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A
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Thanks for the reply.

 

Please, can you tell me? 

 

-How long does  the “fair usage period”  last,  for using the ID mobile SIM card  abroad  (in Spain)? 

and:

-How much is the “surcharge” that ID charges, once the “fair usage period”  has finished?

 

I am trying to calculate if it would be very expensive. Thank you very much.

 

 

A
Rank

Please, can you tell me? 

 

-How long does  the “fair usage period”  last,  for using the ID mobile SIM card  abroad  (in Spain)? 

and:

-How much is the “surcharge” that ID charges, once the “fair usage period”  has finished?

 

I am trying to calculate if it would be very expensive. Thank you very much.

andewhite
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Userlevel 8
Badge +9

Okay @anagerbera2014, if you contniue with your £20/month plan, then your fair usage roaming data allowance is 15.44GB/month.

The surcharge amounts can be found online at:
https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

The pay monthly terms & conditions also state: 

You might be considered to be roaming permanently, once you’ve spent +4-months continuously abroad.

 

A
Rank

Thanks.

 

Sorry, I do not understand the paragraph that you copied, that is why I am asking in this forum. I am disabled.

 

If I go to live in Spain,  for more that 4 months…  what are the exact charges that you charge, for phone calls, data and sms texts?

 

The paragraph that you copied is not clear, is very confusing for the reader. Please explain what the charges would be in an easier way. 

 

Thank you very much

Tom
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Userlevel 7
Badge +4

Hi @anagerbera2014 

 

Please see the below charges for roaming for over 4 months;

 

The surcharges that will be applied to your account if you exceed our fair usage limits are:

  • 3.2p per minute
  • 1p per text
  • 0.25p per MB

 

It may be worth contacting via the vulnerable customers line in future should you require further assistance, they may be best equipped to help you.

 

https://www.idmobile.co.uk/legal/accessibility

 

Tom

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