Question

Mr

  • 27 September 2023
  • 3 replies
  • 98 views
Andrejs Pudovs
Rank

Dear Sir/Madam.

I am writing in regards my order [REDACTED] (transaction number [REDACTED]).

DPD made the delivery twice at a completely inappropriate time for me (25/09 at 10.40 and 26/09 at 11.43) This time is absolutely unacceptable since we are at work.  I unsuccessfully tried to contact them by email in the hope of adjusting the time or agreeing to collect from their depot.  But today, without any warning, at 13.03 the parcel was sent back.  In this case, the big problem for me is that I did not receive a sim card, since I want to save my number and the transfer code has already been requested and it expires on Monday.

Please advise how I can receive my order. 

After such a bad experience with delivery, if possible I would prefer collection.  

Kind regards 

Andrejs Pudovs 

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3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Andrejs Pudovs 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Wajid Mahmood
Rank

I m.trying to contact to transfer my previous number .I m putting my every detail correctly but it was saying some issues and I can't transfer my number .please any one help me thanks

Tom
Rank
Userlevel 7
Badge +4

Hi @Wajid Mahmood 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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