Question

Mr

  • 15 February 2024
  • 9 replies
  • 190 views
Thomas Smyth
Rank

hi I payed my bills for my phone  and my wife phone  but her phones not  working to make calls 

9 replies

Thomas Smyth
Rank

Hi my name is Thomas Smyth  and u like to talk to someone  about  my phones bills  payed but one not working [REDACTED]

andewhite
Rank
Userlevel 8
Badge +9

Hi my name is Thomas Smyth  and u like to talk to someone  about  my phone’s bills  paid but one not working 07752269277

Hey @Thomas Smyth, posting your personal details here is just what bad actors, fraudsters and scammers look for in this public forum. 

Anyone with Internet access can read your forum posts, so you might become the victim of fraud.

Contact iD support using their online chat service - https://idmobile.co.uk/live-chat. 

The advisors work until 8pm on weekdays.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Thomas Smyth 

 

Are you the account holder for your Wife’s phone?

 

If so please let us know if you’re still having issues so we can get in touch and take a look.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hickster
Rank

Hi I went to pay my bill on the phone it said my card failed so tried another and it took payment from both cards how do I get a payment back 

Kash
Rank
Userlevel 7
Badge +7

Hi @Hickster,

Welcome to the Community!

Is the payment pending or is it showing as process?

Is your iD Mobile account currently in credit? If so we can PM you to process a refund but a direct debit set up will be required.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M

Hi,

I want to use ID mobile and I want to discuss so would u talk with me pls.

thx

andewhite
Rank
Userlevel 8
Badge +9

Hi,

I want to use ID mobile and I want to discuss so would u talk with me pls.

thx

In that case, just call the iD sales team, @munshio.  

Contact iD sales on 020 7139 1397.

Tom
Rank
Userlevel 7
Badge +4

Hi @munshio 

 

To see our deals and join iD Mobile we'd recommend the main website or the sales team on 0207 139 1397.

 

https://www.idmobile.co.uk/

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Victor Shafier
Rank

I am having trouble accessing adult content when I am out and away from a wifi connnection

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