Hi,
I have had my ID Mobile since December and recently I have had an issue with making and receiving phone calls. The issue is I am muted and the other line cannot hear me. I put the phone down and then make the phone call and it works
I have checked the sim coverage and all ok, also same on another phone
+9
Sounds odd
The network coverage is based on a computer model - sometimes actual coverage, in any given location, isn’t the same as the coverage prediction.
+4
Hi
Sorry to hear you’re having issues with calls, I would always suggest trying the SIM in a different device to make sure the device isn’t the issue, I’m assuming you have tried and the other device with the iD SIM inside still also had issues?
This could be down to coverage, I see you mentioned you checked that too, did you check for outages in our area via the Three Network Status checker?
As
Tom
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