Question

my billing details will not download?

  • 6 May 2023
  • 3 replies
  • 736 views
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My billing details will not download?

 

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3 replies

Tom
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Userlevel 7
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Hi @dmtraynor 

 

I’m sorry to hear this, are you attempting to download your bill via the iD Mobile app or website?

 

Have you tried the alternative?

 

Tom

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Lauren
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Hi @dmtraynor , thanks for the screenshot, that helps. 

Have you tried toggling on data/wifi and switching to see if either one works? It may also be helpful to clear any downloads in your phone to see if this does the trick too.

-Lauren

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