I received my SIM today, put it in my Pixel phone, and it works straight away. BUT I have had problems setting up my ID account online. I have entered all my details correctly but I keep getting error messages.
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Userlevel 8
+9
Have you tried entering your SURNAME entirely in CAPITAL letters?
If your surname has a hyphen/s, try omitting the hyphen/s.
Good luck
Userlevel 8
+6
I keep getting error messages.
What are they?
Hi.
I've entered my surname in CAPITALS, no hyphens.
I've entered my correct mobile number and correct year of birth.
The error message I keep getting is,:
'Something wasn't quite right. Can you enter your details again please'.
Userlevel 8
+9
Okay
Alternatively, contact iD customer support privately using Facebook Messenger, or by Twitter DM.
The support teams work until 8pm on weekdays.
I’ve tried the live chat service- It is far too automated to help me with this particular issue. I don’t use Facebook or Twitter.
Userlevel 8
+9
To avoid the annoying live chat bot, just type “talk to a person”.
You should then get through to someone in customer service, when there’s an agent free.
ok thanks, I’ll try that
Userlevel 7
+4
Hi
Have you managed to get in contact via the live chat?
Please let us know should you still need assistance so we can get in touch and take a look.
Tom
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