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My old phone number has not switched to my ID phone

  • 24 April 2023
  • 8 replies
  • 2760 views
A
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Using my PAC code I have transferred my old number from 3 to ID mobile. My old phone is no longer working and my new phone has a new temp number. Why hasn’t my number switched? And what can I do? 

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Best answer by andewhite 24 April 2023, 12:33

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8 replies

andewhite
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Userlevel 8
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Because the number transfer doesn’t happen immediately. There can be several hours between your old provider’s SIM becoming inactive and your number working on iD Mobile’s network.

When I transferred my number to iD, I had no service for around 5-hours until the number I wanted to keep was active with my iD SIM card.

Good luck @Aliemery16. 

 

A
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Excellent. Thanks for the help. I’ll sit tight a little longer!! 

andewhite
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Userlevel 8
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The iD timescales are: 

 

Kash
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Userlevel 7
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Hi @Aliemery16,

I hope that your port is complete.

If you require any further assistance, please let us know and we can help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Paul Moorhouse
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My old number has not changed. I submitted this when I opened the account over a week ago

Tom
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Userlevel 7
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Hi @Paul Moorhouse 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jinky Pastoril Hamac
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Hi, I'm I've sent my PAC code already to transfer my existing number to ID. I've received a text that the transfer will happen yesterday the third of June but day after still haven't got any text of confirmation. How do I contact ID to ask .

Thank you.

Tom
Rank
Userlevel 7
Badge +4

Hi @Jinky Pastoril Hamac 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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