Question

My Refer a Friend reward is ready but is saying it's been claimed?

  • 13 October 2022
  • 5 replies
  • 193 views
N
Rank

Hi, I referred a friend a while back and we have both now received our ‘your reward is ready’ emails, and have both clicked the links in the email to claim the rewards.

That was on 23rd September and we haven’t heard anything since, via email or otherwise (and we have checked spam folders etc.)

We have tried clicking the links again but it just says “You've already claimed your reward.”

Can you advise how long we have to wait, and also how is the rewards delivered - is it a physical gift card through the post or a voucher code via email?

Thanks.

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5 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @NeilS 

 

Are you still having issues with this?

 

That email should have had the reward in it, the gift card is a digital code to be used on the Currys website.

 

Tom

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N
Rank

Hi,

Since posting this we received new emails with links to the gift cards which worked, although sadly they were only for £20 and not £30 which they should have been.

A few days later we received another email, containing a further £10 gift card each.

So yes, all resolved now thanks.

Kash
Rank
Userlevel 7
Badge +7

@NeilS,

Glad to hear that this is resolved.

If you require any further assistance you can get back to us here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

Hi, 

So we finally got round to spending our vouchers, but 2 of them do not work.

One says “Inactive Card” when we try and use it, the other says “Insufficient Funds”, though we haven’t used it.

They are apparently valid for 24 months from date of issue so haven’t expired.

Can anybody advise how we go about getting this resolved, the email that sent us the voucher has a ‘noreply’ return address.

Thanks

Tom
Rank
Userlevel 7
Badge +4

Hi @NeilS 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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