I have taken on my daughters phone as my battery life had gotten really poor, it is the same model a Samsung Galaxy A71. When I inserted the ID Mobile SIM I was asked for a PIN number which I thought was my PIN so I entered it. It said it was wrong so I assumed I had typed it wrong so entered it again. Again it said it was wrong so I figured it must want a different PIN so I googled and it said the default code was 1234 so I tried this.
The phone now says it needs an MCK code which I googled and it says it is a Manufacturer unlock code.
The phone was previously on Vodafone so I got my daughter to ring them to see if they had the unlock code, they sent her a Network unlock code but this does not unlock the phone.
I phoned Samsung and they said that yes the phone would be Manufacturer locked as the Network Lock Code had been entered wrongly 3 times (Turns out I should have got and entered a Network Unlock code first of all and I wouldn't be in this mess). Samsung will not provide MCK codes to the public but only provide them to my Network Provider ID Mobile.
So my question is how can I get ID Mobile to speak to Samsung to get my Manufacturer unlock code.
I have been pulling my hair out trying to get this sorted.
Best answer by WelshPaul
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