Question

need to cancel contracr but cannot access PIN or account

  • 7 December 2022
  • 2 replies
  • 34 views
Emma Hillman
Rank

I need to cancel my contract as I am nearly at the minimum required period so can cancel for free but do not know my PIN as have not used the SIM card in ages. 
 

tried to speak to agent on web chat but was no help.

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Try asking iD social media customer support team on facebook (using Messenger), or Twitter (by Direct Message) for assistance.

Good luck @Emma Hillman. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Emma Hillman 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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