Question

Need transaction code to use my PAC code

  • 7 August 2023
  • 2 replies
  • 45 views
Jo Middleton
Rank

I didn't receive a welcome email I do not have my receipt. I need a transaction code so I can use my PAC code. Live chat just comes up with an error. Tried Facebook messenger, no reply. Telephone number automated help please 😂

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

The transaction number is on your iD invoice, which usually comes with the item(s) purchased. It should start with “4”, for all purchases directly from iD Mobile.

The customer service teams work until 8pm on weekdays - perhaps your message on Facebook Messenger will get picked-up this morning.
🤞

Tom
Rank
Userlevel 8
Badge +4

Hi @Jo Middleton 

 

Facebook Messenger isn’t a live chat service, it may take some time to get to you there, have we responded there?

 

If not please let us know here so we can get in touch and provide the transaction number.

 

Tom

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