Question

network down

  • 30 August 2023
  • 6 replies
  • 91 views
H
Rank

My network has been down all day. When will the network be back online like normal? 

This topic has been closed for comments

6 replies

H
Rank

My mum and sisters are also on ID mobile and also experiencing the same issue

andewhite
Rank
Userlevel 8
Badge +9

Perhaps there’s a fault in your area @Huzhussain? 

Check online at https://www.three.co.uk/support/network_and_coverage/network_support. 

H
Rank

I have checked on this but says "Our systems haven’t reported any network problems." 

H
Rank

If I we all go a few streets away we can all make calls and use mobile data but is just happening in the area we live. Was working fine before yesterday. 

andewhite
Rank
Userlevel 8
Badge +9

Hey @Huzhussain, this forum isn’t a place where you can real time live chat to iD support.
Normally the iD staff read user posts here once a day, sometimes less frequently. 

You’ll get assistance more quickly using the online iD live chat, or privately messaging iD on their social media pages with Facebook Messenger, or X (Twitter) DM. 

The agents work until 8pm on weekdays. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Huzhussain 

 

Please could you let us know the postcode(s) where you’re having issues?

 

If you’re able to move just a little bit away and get signal, this would indicate a signal issue in the area.

 

Tom

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