I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enoughÂ
Best answer by Lauren
View originalI have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enoughÂ
Best answer by Lauren
View originalOkay
Youâd need a Wi-Fi network connection in your flat, to use WiFi Calling.
Living in my mobile not-spot, I rely on WiFi Calling at home.Â
Yes I have tried that - my phone was set up for WiFi calls. Does ID not have a customer services? How do I sort this out?? Thanks
Unfortunately
Their customer service is by online Live Chat, or through their social media pages, using Facebook Messenger or X (formerly Twitter).
The advisers work until 8pm on weekdays.Â
The iD Mobile WiFi Calling service has worked well for me in my location.
Hi
Coverage can vary per area and there are many factors that can impact this. Itâs possible that 3UK is not as strong in your local area which could be why the coverage is affected. If itâs occurring everywhere you go, the issue points more likely to a handset or SIM fault. Itâs also worthwhile checking if there are any outages or planned work in your post code:
Check your network coverage | Support | Three
If youâre in a poor coverage area, itâs worth noting that we offer 30-day returns on all contracts purchased from iD Mobile directly and 14-days if bought from Carphone Warehouse.Â
If youâd like us to take a closer look into the coverage issues youâre having, just let us know and weâll be happy to send you a PM.
-Lauren
Yes I would like a personal message as I canât get hold of customer services as I donât know my PIN numberÂ
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thanks
Hi
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Weâll shortly send you a Private Message to your Community account, so we can discuss your issue further.Â
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To access your messages, click your profile picture in the top right hand corner and then click âPrivate Messagesâ.Â
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview Â
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Weâll see you there.Â
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Tom
Hmmmmm.....coverage map for 4g for my area misleadingly shows full indoor / outdoor coverage but rarely able to make any calls over network
All very frustrating and misleadingÂ
I'd not alone , all networks are scamming us with rubbish signal strengthsÂ
Tried WiFi calling with my excellent home WiFi but phone only occasionally managed to access it despite correct settingd
Hmmmmm.....coverage map for 4g for my area misleadingly shows full indoor / outdoor coverage but rarely able to make any calls over network
All very frustrating and misleadingÂ
I'd not alone , all networks are scamming us with rubbish signal strengthsÂ
Tried WiFi calling with my excellent home WiFi but phone only occasionally managed to access it despite correct setting
The coverage map is only a theoretical prediction of the signal reception at any given location, and actual reception might be better or worse than predicted.Â
The iD WiFi Calling service is a good indoor alternative, but your handset needs an option to have Wi-Fi Calling as being preferred, for this to work reliably.
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