Question

New account and connection problems

  • 16 March 2022
  • 2 replies
  • 46 views
Peter Clarke 444
Rank

I have just switched to ID Mobile. I have three problems

  1. I have been unable to register. I get to page 2 but no security code is being sent to my phone. 
  2. I have tried to send a message and it just says that it’s failed. Possibly connected with….
  3. id coverage seems to be almost non existent here despite your coverage map saying we should be covered. On the meter the signal is showing as one small bar.

Not good really? Can you help?

Thank you, Peter

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Peter Clarke 444,

I had a similar problem when trying to register for an iD My Account online, when I joined iD - security codes didn’t arrive in a timely manner.

I kept trying, once a day, over several days and eventually succeeded.

The online coverage checker is a computer generated prediction of the likely coverage at any given location -  sadly the real-world coverage at any given location is not always as predicted.

You should check for any planned work or service disruptions in your area using the following link:

https://www.three.co.uk/support/network_and_coverage/network_support

Anyway, good luck.

Rory
Rank
Userlevel 5
Badge +6

Hey @Peter Clarke 444, if you still need help with any of these points, the Live Chat team should be able to help 

 

Thank you,

Rory

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