Solved

New Bill info

A
Rank
Userlevel 1

Hello, I joined Id mobile a couple of days ago, my old phone number ported over and all is good.
My question is, I received an email saying Welcome etc, it states my bill will be taken out on the 5th of each month, has my old ported  number in the info  and everything looks in order.
1 hour later I received an email saying my direct debit  details have been accepted, but shows the date  for my bill to be taken out on or around  the 20th of each month and shows the temporary? phone number I was given  before my old one ported.
 It says If anything looks incorrect, please contact us to update your info . As this was the latest email I thought i better ask here (live chat was not available)
 Thanks in advance

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Best answer by Kash 19 April 2023, 12:12

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Alex46,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Thanks for resolving my question!

Kash
Rank
Userlevel 7
Badge +7

Hi @Alex46,

If you require further assistance, please feel free to get back to us here or via PM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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