Solved

New contract

  • 4 August 2023
  • 5 replies
  • 83 views
J
Rank

I have recently taken a new contract out with you and my old number was supposed to be transferred today. I have contacted my old provider to be told that they have not received anything from you  so I will be charged another month. I can not access my account as the security number does not come through and the live chat keeps saying too busy. I would like to speak to someone ?

icon

Best answer by andewhite 4 August 2023, 10:48

View original
This topic has been closed for comments

5 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @J Rutter, I’d recommend talking directly to iD customer service by using Facebook Messenger, or Twitter (X) DM for assistance with this issue.

The agents work until 8pm on weekdays (6pm at weekends).
🤞

 

J
Rank

Thank you I will try that !

Kash
Rank
Userlevel 7
Badge +7

Hi @J Rutter,

Welcome to the Community!

I hope that you managed to get in contact with somebody.

If you still require assistance, please let us know here and we can send you a PM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Can I speak with assistant please?

Tom
Rank
Userlevel 7
Badge +4

Hi @ania26038 

 

Welcome to the iD Mobile Community, this is built of forum members and staff of iD Mobile, this is a public forum so please refrain from posting any personal details.

 

How can we help?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?