new contract sim failure

David H
Rank
Userlevel 1

Help. Have new sim only sim card. No telephone number anywhere. Does not work. I'm already with I'd so I know my phone's fine and network is fine. 

Help, tried airplane mode etc tips. Does not work.

This topic has been closed for comments

8 replies

Emma Abrahamson
Rank

We have a similar problem . being trying the live chat for days and its always busy 

i’m getting so angry at the poor customer service

 

David H
Rank
Userlevel 1

My wife's managed to start getting some help, I'll post if a result. I am surprised though, I've been with id for donkeys year's with no problems at all!

Reuben Robertson
Rank
Userlevel 2

I have also been on ID for years, recently changed my plan to a cheaper one.  Got a new sim in the post ( dont need it as my current one is fine ) but i cat work out when my new plan becomes active or ill be paying for 2 separate plans or what.

i read somewhere that my new plan would be active within 30 mins but my online account shows its still on the original plan,

help :)

David H
Rank
Userlevel 1

When I've stopped plans etc, it's usually a straight ongoing process. Old one ends, new one begins!

Geluk
Rank
Userlevel 4
Badge

Annoyingly the sim doesn’t come with a card showing the new number;
however, once the network sees the card as live it should then generate a SMS to that number advising of your new phone number.

You can then set up your account on their www; obviously without the number, you can’t proceed.

Geluk
Mohammed
Rank
Userlevel 7
Badge +10

I have also been on ID for years, recently changed my plan to a cheaper one.  Got a new sim in the post ( dont need it as my current one is fine ) but i cat work out when my new plan becomes active or ill be paying for 2 separate plans or what.

i read somewhere that my new plan would be active within 30 mins but my online account shows its still on the original plan,

help :)

Hey @Reuben Robertson, It’s applied as soon as the upgrade is connected.

When you log into the app/account, do you see your new plan selected?

 

My wife's managed to start getting some help, I'll post if a result. I am surprised though, I've been with id for donkeys year's with no problems at all!

Glad she’s got help since but if she does need help, she can message us here.

 

@Emma Abrahamson  I’ve replied to your other post and sent you a Private Message here to pick up.

Mohammed

 

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Reuben Robertson
Rank
Userlevel 2

resolved with the live chat.  Top tip if live chat does not open for you try opening it in an incognito tab.

 

In fact upgrading via the website set up a new contract so i had 2 independent ones as apposed to upgrading my existing one.  They refunded me the difference also..

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Reuben Robertson  glad to hear it’s now sorted.

Replied to your thread also.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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