I’m thinking of joining ID mobile, but I have a few questionsIf use the switch service, do I keep my original sim card? How difficult is it to contact an actual customer service agent? When I try to use the chat facility, it just keeps telling me there is nobody available, and the virtual assistant is useless. If you are an ID customer, do you still have to pay 7p per minute to call the customer service number? How would you rate the customer service agents on a scale of 1-10, 10 being the best?Thx

Question

new customer questions

I’m thinking of joining ID mobile, but I have a few questions

If use the switch service, do I keep my original sim card?
How difficult is it to contact an actual customer service agent? When I try to use the chat facility, it just keeps telling me there is nobody available, and the virtual assistant is useless.
If you are an ID customer, do you still have to pay 7p per minute to call the customer service number?
How would you rate the customer service agents on a scale of 1-10, 10 being the best?

Thx

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Userlevel 8

When you join iD Mobile you will get a new SIM card from iD. You’ll keep this SIM card even after you port your number to iD.

iD Mobile are 100% online for help & support.
Support hours are 9am - 8pm weekdays, and 9am - 6pm weekends.

There’s NO telephone support at iD Mobile.

iD are great when everything works but are often awful when things need to be changed or rectified.

Good luck whatever you decide @son1a.

Why iD Mobile?