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  • 18 September 2023
  • 2 replies
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I have opened two accounts last week for my wife and I and when I have received emails in regards to same the both phone numbers which are showing are not ours. Now is this a temporary issue until we give them the both PUG Codes or is this normal ?

When I registered for two new accounts, I didn’t see any information to complete re PUG Codes, is it now to late to give them

Thanks in advance

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Best answer by andewhite 18 September 2023, 20:24

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Userlevel 8
Badge +9

New iD connections, for new contracts will always get a new mobile number @Gordon Parr.

You can submit the PAC, for the number/s you’re wanting to keep, online.

When you’re ready, just go to https://switching.idmobile.co.uk.

 

Userlevel 7
Badge +7

Hi @Gordon Parr,

Welcome to the Community!

We hope that your issue is resolved but If you require any assistance with porting your number, please let us know.

 

Kash

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