Question

New phone and new to ID mobile via mobiles.co.uk

  • 24 May 2023
  • 1 reply
  • 104 views
L
Rank
Userlevel 1

I just received my new iphone and ID SIM today (new customer to ID Mobile) which I sourced via mobiles.co.uk.

I have installed the SIM card but nothing pops up on the phone to indicate its hooked to a network, and I’ve no idea if/how I need to activate it some other way.

The SIM card came in the green ID mobile envelope, and there’s no details I would normally expect to see like phone number etc. I also haven’t received any welcome email etc from ID Mobile, and I’ve been on their website but there’s nothing there that helps.

I also did a coverage check for my postcode, and they’re telling me I’ve got really good coverage 3G and 4G.

Really stuck, and no idea what I have to do to get started. 

Any help appreciated.

 

 

 

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1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @LEEJA 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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