I started a new contract with ID mobile and the PAC code was completed in store at Curry's...my new phone is working but it is not using my old number. My old number has not transferred over yet and it has been over the time period set by ID. It should be working by now?? This means my sons emergency hospital appointments and specialist doctors cannot contact me as they have my old number as a contact number and when you ring it it states the number cannot be reached.... Please help ASAP!!!
New phone contract is working but old phone number has not transferred
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started a new contract with ID mobile and the PAC code was completed in store at Curry's...my new phone is working but it is not using my old number. My old number has not transferred over yet and it has been over the time period set by ID. It should be working by now?? This means my sons emergency hospital appointments and specialist doctors cannot contact me as they have my old number as a contact number and when you ring it it states the number cannot be reached.... Please help ASAP!!!
Userlevel 8
+6
You won’t get any immediate response from iD Mobile staff here, it will take a few days at best. If you need immediate help then you need to use live chat during working hours.
https://www.idmobile.co.uk/live-chat
*The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday.
When was the port due to take place?
Userlevel 8
+6
Duplicate post, see:
thanks 👍 it was due to take place today. The shop completed the change on Tuesday at 10.30am.
Userlevel 8
+6
Have you done the obvious and turned your phone off and back on again?
yes x
Userlevel 7
+10
Hey
Has this since completed or did you stil need help?
Mohammed
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