Hi there. I just signed up for a new contract with ID mobile and I entered the wrong email address, one that does not exist! I stupidly entered a dot (.) between my first name and last name, but my email address doesn’t include a dot.
I am unable to log in online to change the email address. How do I update my email address to the correct one and get email confirmation of the contract?
Best answer by andewhite
View original
+9
If the ‘wrong’ email address was a Gmail email address
Otherwise, if you’ve got your order reference number, the iD telephone sales might be able to assist.
Contact sales on 020 7139 1397, during normal office hours, with your order number handy.
Thanks, it’s a yahoo email address so I guess I need to call sales.
+4
Hi
Were the sales team able to assist you here?
We’d be able to change an email address used, but only after the sale has completed and gone through.
Tom
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