Question

new sim

Janice Hall
Rank

I have just upgraded to a new tariff and was sent a new SIM card. This has a new number and I want to keep my old ID number. I have tried live chat but it could not help. When I tried activating new sim it says already activated. Please help to keep old number 

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Sounds like you didn’t upgrade your existing iD plan, but got a ‘new’ plan instead, which is why the SIM card for the ‘new’ plan was already activated.

  1. Get a PAC from iD, for the number you want to keep @Janice Hall.
  2. Give the PAC obtained in step 1 to a PAYG service provider, and wait until the number you want to keep has been transferred.
  3. Get a PAC from the PAYG service provider for the number you want to keep.
  4. Give the PAC obtained in step 3 to iD to use with the iD plan you want to keep.

These steps are required because you cannot transfer a number from one iD plan to another iD plan.

Good luck @Janice Hall. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Janice Hall 

 

As mentioned by @andewhite it does sound like a new plan was purchased and not an upgrade.

 

We’d recommend the above should you want to move your old number to the new plan, or if you’d prefer we can get in contact so that we can return the new plan in favour of upgrading the old plan.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?