I have just upgraded to a new tariff and was sent a new SIM card. This has a new number and I want to keep my old ID number. I have tried live chat but it could not help. When I tried activating new sim it says already activated. Please help to keep old numberĀ
Sounds like you didnāt upgrade your existing iD plan, but got a ānewā plan instead, which is why the SIM card for the ānewā plan was already activated.
- Get a PAC from iD, for the number you want to keepĀ
@Janice Hall . - Give the PAC obtained in step 1 to a PAYG service provider, and wait until the number you want to keep has been transferred.
- Get a PAC from the PAYG service provider for the number you want to keep.
- Give the PAC obtained in step 3 to iD to use with the iD plan you want to keep.
These steps are required because you cannot transfer a number from one iD plan to another iD plan.
Good luckĀ
Hi
Ā
As mentioned by
Ā
Weād recommend the above should you want to move your old number to the new plan, or if youād prefer we can get in contact so that we can return the new plan in favour of upgrading the old plan.
Ā
Tom
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