Hi, my contract has ended and I’ve gone sim
only and kept the phone. They’ve sent me a new sim card. Is that right? I want to keep the same number etc, so I thought I’d still be keeping the same sim in the phone. Thanks in advance
Best answer by andewhite
View original
+9
Did you CHANGE or UPGRADE while SIGNED-IN to your iD online account
If not, you might’ve purchased a new iD contract instead.
If you’ve successfully changed to SIM only after minimum-term ended on your handset contract, then your new iD plan should be visible when you sign-in to your iD online account, and your iD SIM card should carry on working just as before.
Good luck
+4
Hi
If you’ve ordered an upgrade you may be sent another SIM card in-case you need the replacement, if you don’t need the replacement you won’t need to activate it to access the upgraded tariff.
If you’ve purchased another plan entirely and not an upgrade this SIM may be the SIM for that, I’d recommend double checking emails to make sure it’s an upgrade and not a new line.
Tom
Thank you. It says my plan is now £7 a month, so sim only, so I don’t know why I got a new sim. I haven’t got round to putting it in yet. I clicked upgrade, so it’s not a separate one
+9
The ‘new’ SIM is not active, so won’t work in your handset until it’s activated.
Why bother with all that hassle if your existing SIM card fits in your handset
The only reason you’ve received a ‘new’ SIM is just in case your existing SIM doesn’t fit in the handset you’re planning to use with your UPGRADE.
Good luck
+7
Hi
Welcome to the Community!
Just checking if you require any assistance with this, if so please let us know and we can assist you further.
Kash
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