Hi
I've received my new sim with no number!! It's not on packaging, it's not recognised when looked up on two different phones. I've tried ALL your troubleshooting for this problem on your website (so please don't re-suggest any of those to me in your replyto me). When I try to use my phone it just comes up with 'not registered on network'. Tried calling your 'customer services', but with no number it won't put me through, which is very unhelpful for this particular customer needing this particular service from your so called helpline! I cannot register an online account because, you've guessed it, no number!! So far not impressed with idmobile, let's hope whoever responds to this, makes the difference.
If this isn't resolved within 24 hours, please cancel my order and refund any money owing. At the very very least, the new number of a sim should be either in an accompanying letter, or on the packaging; I've never come across this before, and since reading comments online, sadly find it's a common problem with idmobile.
