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New SIM not working

  • 16 March 2022
  • 3 replies
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I purchased two SIM cards for my two children. Both arrived yesterday.

I have successfully activated one of the cards after inserting into my phone.
However, when I insert the other card, it doesn't work.

I've tried all the tips suggested, and still it doesn't work. It says "No SIM" at the top of my screen.

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Best answer by andewhite 16 March 2022, 12:31

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3 replies

andewhite
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Userlevel 8
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Hello @peelie,

It sounds like one of the SIM cards you got from iD doesn’t work properly.

You’ll need to contact iD Mobile to get a replacement - see the “How do I get a replacement SIM card?” community article for tips on doing this.

Anyway, good luck. 

 

Rory
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Userlevel 5
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Hey @peelie, just checking in to see if you still need help with this? If so, the Live Chat team should be able to help

 

Thank you,

Rory.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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Thanks I followed @andewhite’s advice above, and they sent me a replacement SIM.
All’s working now.

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