Question

new sim won't work

  • 14 March 2024
  • 4 replies
  • 42 views
Louise Varney
Rank

I have just bought a pay monthly SIM for my daughter. I have put it into her iPhone 11 tonight. Followed all of the steps suggested in help articles and it still won't work. Can someone advise me please? 

4 replies

Louise Varney
Rank

I also have no idea what the number is on the sim to register online account

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Louise Varney,

Welcome to the Community!

Have you tested the SIM in a different handset?

Do you get any error messages for the SIM?

 

Kash

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Louise Varney
Rank

I have tried the SIM in my phone and it doesn't record it either. My phone is a Honor 90 5G. It just says no SIM on both phones..

Lauren
Rank
Userlevel 4
Badge

Hi @Louise Varney. In that case, it sounds like you may have a faulty SIM and need a replacement.

You would be able to pick up a replacement free of charge at any local Currys store. Alternatively, we’ll be able to send you a PM to set up a replacement via delivery. 

Let us know which option you’d prefer.

-Lauren

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