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  • 22 June 2023
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Katie Constantin
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I'm looking to swap networks however I live in quite a rural area. The coverage checker says I should get good signal however I've spoken to people and they seem to think I'll struggle with 3 signal here. I don't want to be tied in to a contract for 2 years with a phone I can't use, so does ID mobile offer a cooling off period and do they honour it? So if my new phone and sim arrive and I find out it doesn't work at home, can I cancel my contract and return it? 

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Best answer by WelshPaul 22 June 2023, 20:33

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WelshPaul
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Order from the iD Mobile website and you get a 30 day cooling off period. You can even return the device to your local Curry’s store and they will process the return for you! Just be aware that you will receive a final bill if you cancel under said cooling off period covering the dates from dispatch right up until you return the device.

see: https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Kash
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Hi @Katie Constantin,

We hope that the information that @WelshPaul provided has helped.

If you require more information please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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