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no coverage at all

  • 29 July 2023
  • 8 replies
  • 62 views
A
Rank

Hi there I've had no coverage for last week now.  Why am I paying for something that am not receiving. What is happening I D

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Best answer by Alom7861 2 August 2023, 19:05

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8 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Alom7861,

Welcome to the Community!

I’m sorry to hear that you have poor coverage.

Please can you check the network status checker to check if there are any issues in your area.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If there are no issues with the coverage in your area, it may be worth trying the SIM in a different handset or alternatively a replacement SIM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi I've tried putting the sim in a different fone still same no network coverage what can I do now

andewhite
Rank
Userlevel 8
Badge +9

Hi I've tried putting the sim in a different fone still same no network coverage what can I do now

You can get a replacement iD SIM card from any Currys store, or ask for one online using the iD live chat service @Alom7861.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Alom7861 

 

Please could you let us know the postcode(s) where you’re having issues?

 

Are you completely without signal and unable to access any services or is this a degraded service?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

My postcode is  Le111hd   still no coverage  I've done everything I was told but still  nothing why should I pay for something am not receiving I tried putting in another fone still no luck. 

andewhite
Rank
Userlevel 8
Badge +9

My postcode is  Le111hd   still no coverage  I've done everything I was told but still  nothing why should I pay for something am not receiving I tried putting in another fone still no luck. 

Looks like there’s an issue in your area @Alom7861.

 

A
Rank

Hi I’ve been seeing this message for the last week now and there still working on it does any one know when this issue is going to be fixed. 
thank you

Tom
Rank
Userlevel 7
Badge +4

Hi @Alom7861

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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