No data connection

  • 30 July 2023
  • 2 replies
  • 10 views
Lu Lu
Rank

I have no data connection outside of my home.

My information in the app states my contract ended April 2023, although it only started March 2023 and I still pay monthly. 

Can someone please help????

I need to be able to connect when out.

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Lu Lu, sounds like you’re probably using a Wi-Fi connection at home. 

If you purchased a 1-month SIM only plan in March 2023, your contract minimum term ended April 2023. You’re probably now on a rolling 1-month contract, until you cancel.

If you can’t use the phone outside your home, have you paid your bill?

Otherwise you might have a broken or faulty SIM card - does your iD SIM card work outside your home in a different handset?

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Lu Lu,

Welcome to the Community!

Are you able to use mobile data at home?

Are you able to call and text when away from home?

Please could you try the SIM in a different handset and see if that works?

It sounds like you are on a 30 day rolling contract.

 

Kash

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